When hiring a home cleaning service, asking the right questions ensures you get reliable, professional, and safe cleaning. Here are some key questions to ask:
General Questions
- Are you licensed, bonded, and insured? (Protects you from liability in case of accidents or damage.)
- How long have you been in business?
- Do you have references or customer reviews I can check?
Services & Customization
- What’s included in a standard cleaning? (Clarify what areas they cover.)
- Do you bring your own supplies and equipment? (Or do you need to provide them?)
- Can I request specific cleaning products, like eco-friendly or hypoallergenic ones?
- Do you offer deep cleaning services? (For spring cleaning, move-in/move-out, etc.)
- Can I customize the cleaning checklist based on my needs?
Pricing & Scheduling
- How do you determine pricing? (Flat rate, hourly, or per square foot?)
- Are there any additional fees for extra services (e.g., inside appliances, windows, etc.)?
- Do you offer discounts for regular or recurring cleanings?
- What’s your cancellation or rescheduling policy?
Staff & Safety
- Are your cleaners background-checked and trained?
- Do you send the same cleaners each time?
- What precautions do you take for security (e.g., key handling, alarm systems)?
COVID-19 & Health Precautions (If applicable)
- Do your cleaners wear masks and gloves?
- What disinfecting products do you use for high-touch areas?
Satisfaction & Guarantee
- What happens if I’m not satisfied with the cleaning?
- Do you offer a re-cleaning or refund policy?
- How can I provide feedback on the service?
